Privacy Policy

Effective Date: 12.07.2025
Company: 4 Architect Joinery Ltd (“4AJ”)
Website: www.4architectjoinery.co.uk
Email: info@4architectjoinery.co.uk

At 4AJ, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, enquiries, quotations, or services.

1. Information We Collect

We may collect the following information when you use our services:

• Personal identification details: name, email address, phone number, postal address.

• Project details: property type, measurements, design preferences, and other information you provide during enquiries or quotations.

• Financial information: payment details (handled securely through trusted payment providers – we do not store full card details).

• Technical data: IP address, browser type, device, cookies, and analytics information from website visits.

2. How We Use Your Information

We use your data to:

• Provide quotations, process orders, and deliver products and services.

• Respond to your enquiries and manage ongoing communication.

• Send updates, marketing offers, and promotions (only if you opt in).

• Improve our website, customer service, and business operations.

• Comply with legal obligations (e.g. accounting, tax, and regulatory requirements).

3. Legal Basis for Processing

We process your data under UK GDPR based on:

• Contract: to provide a service you have requested.

• Consent: when you opt in to receive marketing.

• Legitimate interest: to improve our services and maintain business operations.

• Legal obligation: to comply with financial, tax, or regulatory requirements.

4. Sharing Your Information

We will never sell your personal data. We may share it with trusted third parties, including:

• Delivery partners, installers, and subcontractors involved in your project.

• IT, hosting, and analytics providers who support our website and systems.

• Professional advisers (e.g. accountants, legal, or compliance).

• Government bodies if required by law.

All third parties are required to respect your data and keep it secure.

5. Data Retention

We will retain your data only as long as necessary to fulfil the purposes collected, including legal, accounting, or reporting requirements. Typically, we retain customer project and order data for up to 7 years in line with UK accounting rules.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data (where legally possible).

• Object to processing or request restriction of processing.

• Withdraw consent for marketing communications at any time.

To exercise your rights, email us at info@4architectjoinery.co.uk.

7. Security of Your Data

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

8. Cookies

Our website uses cookies to improve functionality and analyse site traffic. You can manage or disable cookies through your browser settings. See our Cookie Policy (if applicable) for more details.

9. Marketing Communications

We may send you updates and offers if you opted in to marketing. You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.

10. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

4 Architect Joinery Ltd
📍 London, United Kingdom
📧 info@4architectjoinery.co.uk
🌐 www.4architectjoinery.co.uk

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

⚖️ This policy keeps you compliant with UK GDPR + Data Protection Act 2018 and reassures clients that their data is safe.